Returns and exchanges

As a customer of the Silver Queen Inc., you have 10 days upon receipt or delivery of an item to return it or exchange it to receive a 100% full purchase price refund. If the item is returned past the 10 day period it may be subject to a 15% re-stock fee or store credit only.

  • If you ordered silverware or dinnerware that is not up to your satisfaction because it does not match your current set or is the incorrect size then please send it back for an exchange or refund.
  • All new merchandise must be returned in original condition with all boxes and in original unopened plastic. Any new merchandise not returned in original condition and packaging may be subject to a re-stocking fee.
  • If you receive something other than was originally ordered or a mistake was made by our staff, please send back the shipment and we will gladly exchange or refund it.

Refunds will be for full purchase price of items less restock if applicable. Shipping and handling charges will not be refunded.

Please return your item to:

The Silver Queen Inc
1350 West Bay Dr.
Largo, FL 33770